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What Information Does Raffle Gives Collect About Me?

The categories of Personal Data collected by Raffle Gives change depending on the Services you use and whether those Services are free or paid. The categories below detail what, how and why personal data is collected and used.

Information You Provide Directly

Account Information: When you register for an account with Raffle Gives, we collect information that identifies you such as your name, username, email address and password.

Profile Information: We collect information that you voluntarily provide in your user profile; this may include your public avatar (which may be a photo), additional email addresses, company/organization name, job title, country, social media handles, and biography. Please note this information may be visible to other users of the Services and to the public depending on the privacy setting you apply.

Payment Information: If you purchase a paid subscription through Raffle Gives, we will collect payment information from you that may include your name, billing address and credit card or bank information. We may also use your credit card information to verify your identity and prevent abuse of our pipelines. Please note that Raffle Gives does not directly process or store your entire credit card number, but we do direct that information to our third-party payment processors for processing.

Marketing Contact Information: If you request Raffle Gives to contact you, or sign up for marketing materials or events, Raffle Gives may collect information such as name, address, email address, telephone number, company name, and size of company.

Content you provide through the use of the Services: Examples of content we collect and store include but are not limited to: the summary and description added to an issue, your repositories, commits, project contributions, profile metadata, activity data, and comments. Content also includes any code, files and links you upload to the Services.

Call Recordings: We may record and transcribe sales calls hosted on various videoconferencing technologies to enable our sales and support teams to share conversational insights, create training and presentations, and improve their internal processes.

Other Content You Submit: We may also collect other content that you submit to our Services. For example: feedback, comments and blog posts or when you participate in any interactive features, surveys, contests, promotions, prize draws, activities or events. When you participate in interactive channels, we may collect and process information for demographic analysis. Such collection is not tied to any specific products, but may be collected through the Websites.

Information About Your Use of Services We Collect Automatically

Services Usage Data: Services Usage Data is broken into two categories: Optional Data and Operational Data. Optional Data is aggregated metrics regarding activity and feature usage that provide insights into the success of stages and features. Operational Data is aggregated metrics that track how value is delivered through the use of the Services and provide insights into optimal customer implementation. Both categories of Services Usage Data can be tied to the instance hostname, but the information does not contain any other individual user data. This is collected for the free and paid users of the Self-managed and SaaS products.

Website Usage Data: When you visit our Websites, we automatically log information about how you interact with the sites, such as the referring site, date and time of visit, and the pages you have viewed or links you have clicked.

Cookies and Similar Tracking Technologies: Subscription Data: Raffle Gives uses cookies and similar technologies to provide functionality, such as storing your settings, and to recognize you as you use our Services. We may automatically collect information about the number of active users, licensing timetables, historical user count, and IP address. This is collected for paid Self-managed and SaaS instances.

Email marketing: When we send you emails, they may include technology such as a web beacon, that tells us your device type, email client, and whether you have received and opened an email, or clicked on any links contained in the email.

Buttons, tools, and content from other companies: The Services may include links or buttons to third-party services such as Facebook and Twitter. We may collect information about your use of these features. In addition, when you see or interact with these buttons, tools, or content, some information from your browser may automatically be sent to the other company. Please read that company’s privacy policy for more information.

How Does Raffle Gives Use My Personal Data?

Raffle Gives uses your Personal Data for the following purposes:

To create your account, identify and authenticate your access to the Services and provide you with the Services you have requested;
To process your payment for the Services you have purchased;
To understand how our Services are used and to improve our Services;
To provide personalized experiences;
To conduct user research and development;
To send you important information about the Services;
To send you information you have requested;
To send you advertising, marketing content, offers, promotions, newsletters, surveys or other information;
To provide you a forum to comment on or discuss the Services;
To create digital productions and manage events;
To provide trainings and learning opportunities;
To enable partners to register and track deals;
To provide workload and code review recommendations through machine-learning;
To respond to your requests for customer support;
To improve the security of and troubleshoot our Services, as necessary to perform the contract governing your use of our applications or to communicate with you;
To detect, prevent, or otherwise address fraud and abuse to protect you, Raffle Gives and third-parties;
To enforce the legal terms that govern our Services;
To comply with our legal obligations;
To protect the rights, safety and property of Raffle Gives, you, or any third-party; and
For other purposes, for which we obtain your consent.

Who Does Raffle Gives Share My Data With?

We may share each of the categories of Personal Data we collect with the types of third-parties described below, for the following business purposes:

Sharing with Users and the Public: We may share your Personal Data with other users of the Services and with the public if you choose to make your Profile public. You should also be aware that any information you share as part of a project, blog, website etc. may be publicly available and you should consider this carefully when interacting with the Services.

Sharing with Managed Accounts and Administrators: If you have created a Raffle Gives account with your corporate email address, we may share your Personal Data with your Company if your Company enters into a commercial relationship with Raffle Gives. If this happens, then your use of the software and your account is subject to the terms and any data protection agreement between your Company and Raffle Gives. In addition, if you choose to become a member of a project, your username, email address, IP address, the date when access was granted, the date when access expires, and your access role will be shared with the group owners of that project.

Sharing with Service Providers: We share your Personal Data with our service providers. These are companies who provide services on our behalf, such as hosting our Services, marketing, advertising, social, analytics, support ticketing, credit card processing, security and other such similar services. These companies are subject to contractual requirements that govern the security and confidentiality of your information. For example, we use analytics providers, such as Google Analytics, to help us understand the operation and performance of our Services. To learn about how Google uses and shares data it collects through its services, please visit https://www.google.com/policies/privacy/partners/.

Sharing with Affiliated Companies: Raffle Gives will share information collected with companies owned and operated by us.

Sharing for Fraud and Prevention Abuse: We may share your information when we have a good faith belief that the disclosure is necessary to prevent fraud, abuse of our services, defend against attacks, and to protect the safety of Raffle Gives.

Law Enforcement: Raffle Gives may disclose Personal Data or other information we collect about you to law enforcement if required in response to a valid subpoena, court order, search warrant, a similar government order, or when we believe in good faith that disclosure is necessary to comply with our legal obligations, to protect our property or rights, or those of third-parties or the public at large.

Merger or Acquisition: We may share your Personal Data if we are involved in a merger, sale, or acquisition of corporate entities or business units. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of your Personal Data, and we will notify you on our website or by email before any transfer of your Personal Data.

Data Retention

In order to protect your Personal Data, Raffle Gives will only retain your Personal Data for as long as your account is active or as needed to perform our contractual obligations, provide you the Services, comply with legal obligations, resolve disputes, preserve legal rights, or enforce our agreements.

Raffle Gives reserves the right to delete inactive accounts, projects, namespaces and associated content. Raffle Gives may deem an account, project or namespace inactive based on various criteria, including, but not limited to, the account creation date, the last time there was a valid log-in and the date of the last contribution. If we plan to delete your account or projects, we will provide advance notice by sending a message to the email address registered to your account. RaffleGives encourages you to utilize your account on occasion to avoid the risk of being deemed inactive.

Policy Changes

Raffle Gives may change its Privacy Policy from time to time. When we do, we will update the date at the top of this Policy. If we decide to make a significant change to our Privacy Policy, we will post a notice of the update on the homepage of our Website. We may also provide notification via email of any material changes to